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  1. GSJ shall provide a refund or exchange on an Order where (without limitation):◦ A product has exceeded its “Use By” date when received by you;◦ An incorrect product was sent to you; or◦ The product is faulty or damaged in some way upon receipt by you.
  2. To receive a refund or exchange you must:◦ Before midday of the day following the Delivery Date notify us by phone (03 9510 8907) or email ( with the problem with the Order, at which time you’ll be given instructions on how to return the items; and◦ Despatch the items for exchange or refund back to GSJ.
  3. GSJ will not accept returns, nor offer an exchange or refund, where:◦ You have chosen incorrectly or mistakenly;◦ You have changed your mind;◦ You do not like the taste of the product; or◦ You have incorrectly treated or stored the product.
  4. GSJ reserves the right to decide whether or not to make an exchange or refund until it has received the returned items.
  5. As our products are made to order we require 72 hours notice via a phone call of cancellation. All cancellations will incur a $25 cancellation fee. Orders cancelled with less than 72 hours notcie are non-refundable.

This is an extract from the terms and conditions page.

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