- GSJ shall provide a refund or exchange on an Order where (without limitation):◦ A product has exceeded its “Use By” date when received by you;◦ An incorrect product was sent to you; or◦ The product is faulty or damaged in some way upon receipt by you.
- To receive a refund or exchange you must:◦ Before midday of the day following the Delivery Date notify us by phone (03 9510 8907) or email (firstname.lastname@example.org) with the problem with the Order, at which time you’ll be given instructions on how to return the items; and◦ Despatch the items for exchange or refund back to GSJ.
- GSJ will not accept returns, nor offer an exchange or refund, where:◦ You have chosen incorrectly or mistakenly;◦ You have changed your mind;◦ You do not like the taste of the product; or◦ You have incorrectly treated or stored the product.
- GSJ reserves the right to decide whether or not to make an exchange or refund until it has received the returned items.
- As our products are made to order we require 72 hours notice via a phone call of cancellation. All cancellations will incur a $25 cancellation fee. Orders cancelled with less than 72 hours notcie are non-refundable.
This is an extract from the terms and conditions page.